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Cruise Booking Policy

Information contained in the ADVENTURE RESORTS & CRUISES brochure, website or advertising materials is not an offer or a contract. The transportation of guests and baggage on the river cruise vessel is provided solely by ADVENTURE RESORTS & CRUISES and is governed by the terms and conditions printed on the Guest Booking Contract below.

Booking Policy

  • 25% of the full fare is required as a deposit to secure a confirmed booking.
  • Balance 75%, 90 days prior to date of sailing

For the Christmas and New Year holiday, the full balance must be paid 120 days prior.
All reservations are subject to cancellation if payments are not received by the due date.

During Christmas and New Year period the cut-off date for 100% deposit is 120 days prior to departure.

Upon full payment by the participant(s) of the amount specified as the Full Fare (Invoice to be referred), ADVENTURE RESORTS & CRUISES agrees to arrange for the provision of the services as described herein and as modified by any supplementary marketing materials.

Upon receipt of your deposit or full payment or upon the issuance of the Guest Booking Contract directly or by a Booking agent or upon receipt of a confirmation letter or final invoice from us, both the Guest and the Carrier will be fully bound by all of the terms and conditions of the Guest Booking Contract.

Reservations

To make a reservation, contact your local booking agency or email ADVENTURE RESORTS & CRUISES directly on the contact details mentioned below.
Email id: reservations@adventureresortscruises.com

Modes of Payment

  • Bank wire transfer which is subject to bank wire fee.
  • PayPal system with additional 5% Transaction fee.
  • Through Amex, Master and Visa credit card with an additional 3% Transaction fee.

Cancellation policy

All cancellations must be emailed to reservations@adventureresortscruises.com.
The following cancellation terms will be applicable for all written cancellations received prior to departure up to the scheduled time of departure.

CANCELLATION TERMS FOR CHARTER BOOKINGS APPLICABLE ON THE FULL FARE:

  • The 25% deposit is NON-REFUNDABLE.
  • 90-75 days prior, 50% of the charter cost will be charged
  • 74-60 days prior, 75% of the charter cost will be charged
  • 59 days and less, 100% of the charter cost will be charged

CANCELLATION TERMS FOR FIT AND GROUP DEPARTURES APPLICABLE ON THE FULL FARE:

  • 120 to 90 days prior, 25% per person of the fare paid will be charged
  • 89-76 days prior, 50% per person will be charged
  • 75-46 days prior, 75% per person will be charged
  • 45 days and less, 100% per person will be charged

*Full Fare is defined as the full cost of any cruise package as mentioned in the price chart.

Note: for Christmas and New Year Departures, 100% cancellation is charged 90 days and under from the sailing date.

Revision or Changes

Once a cruise booking has a deposit or fare is paid in full, all changes are subject to INR 3400 per change, provided the said change is prior to 90 days before date of departure/sailing.

The following situations are considered as Revisions and penalties will apply:

  • Changes to departure date
  • Changing to a promotional fare

Documents

Cruise documents will be issued approximately 3 weeks prior to departure.

Arrivals / Departure Airport / Hotel Transfers

As mentioned in the itinerary inclusions

Travel Documents and Visas

All guests must have passports valid for six months and necessary visas when boarding.
Your passport name must match your cruise booking name, or you may be denied boarding.

ADVENTURE RESORTS & CRUISES accepts no responsibility for obtaining required visas or other immigration requirements.

Children and Minors

We accept children (below 5 years) on board sharing a cabin with parents or guardians. They will be the sole responsibility of the parents/ guardians and must never be left unattended. For Children of 12 years and above, a separate cabin will need to be booked. All Children must carry their school ID and Passport/Adhaar Card(for Indians)

  • Triple Sharing Cabins:
    • Child below 5 years sharing cabin with parents is complementary
    • Children between 5 and 12 years: at an extra cost of Rs.4500/- + GST per child/night
    • Adults or Children above 12 years: at an extra cost of Rs.10500/- + GST per person/night (applicable for MV Mahabaahu only with extra mattress)
  • Cost of Child between 5 and 12 years on double occupancy:
    • Superior cabin : 50% of the cost cabin.
    • Suite/Deluxe/Luxury : 70% cost of the cabin.
  • Cost of Child between 5 and 12 years on single occupancy:
    • Superior cabin : 50% of the cost single cabin.
    • Suite/Deluxe/Luxury : 70% cost of single cabin.

Differently-able Guests or Guest With Specific Needs

We ask that you advise us at the time of booking of any disability or special needs you may have. Most transportation services, including the motor coaches, are not equipped with elevators or wheelchair ramps. ADVENTURE RESORTS & CRUISES will make reasonable attempts to accommodate the special needs of travellers with disabilities, but we are not responsible in the event we are unable to do so, or if there is a denial of service.

We regret that we cannot provide individual assistance to a guest for walking, dining, getting on and off vessels, motor coaches and other vehicles, or for other personal needs. A qualified and physically able companion must accompany travellers who need such assistance and must assume full responsibility for their wellbeing. The guest assumes the full risk of use and of any prohibitions imposed.

Tips

It is customary to give cruise gratuities, subject to your satisfaction.

Suggested tipping:

  • For the ship’s crew INR 600 per guest per night
  • For the Naturalist and Destination Manager INR 350 per guest per night.
  • For onshore services INR 400 per guest per night.

Responsibility

ADVENTURE RESORTS & CRUISES acts solely as a Sales Agent for the all direct guests or Booking Agents of the vessels described in ADVENTURE RESORTS & CRUISES advertising.

Guests specifically release ADVENTURE RESORTS & CRUISES from any and all claims for loss or damage to baggage or property or from personal injuries or death, or from loss or delay, arising out of the acts, omissions or negligence of any independent contractors, such as air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, medical personnel or other providers of services or facilities.

All arrangements made for guests with independent contractors, including medical services, are made solely for convenience to participants and are done at the participant’s own risk. Medical personnel are independent contractors.

ADVENTURE RESORTS & CRUISES specifically disclaims all liability for damages for emotional distress, mental suffering or psychological injury of any kind.

Tickets, vouchers and any other travel documents are subject to all terms and conditions of the respective suppliers (some of which may limit supplier’s liability).

ADVENTURE RESORTS & CRUISES and the owners and operators of the vessels identified herein shall be entitled to any and all liability limitations, immunities and rights applicable to them or any of them under the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels (CLNI), with protocols and amendments, together with the further provisions of the International Convention of Limitation of Liability for Maritime Claims, 1976, with revisions and amendments (hereinafter collectively referred to as the “Convention”), if and as applicable, and by those other and further limitations of liability set forth in the statutory and general maritime law of the United States, (including Title 46 U.S. Code Section 181-186, 188), as well as any other applicable nation’s laws limiting liability. ADVENTURE RESORTS & CRUISES and the owners and operators of the vessels identified herein shall be entitled to claim the benefit of whichever law, regulation, treaty or doctrine provides the greatest legal protections to ADVENTURE RESORTS & CRUISES and the owners and operators of the vessels identified herein.

Refusal of Passage

ADVENTURE RESORTS & CRUISES shall not be required to refund any amount paid by any guest who must leave the cruise prematurely for any reason, nor shall ADVENTURE RESORTS & CRUISES or the owners of the vessel identified herein be responsible for the lodging, meals, return transportation or other expenses incurred by such guest. However, facilitation of all services to the said affect would be made on request and paid for by the guest.

Advanced, Cancelled or Delayed Sailing

ADVENTURE RESORTS & CRUISES reserves the right to withdraw and/or cancel a cruise or to make changes in the itinerary and hotel accommodations whenever, in its sole judgment, or in the judgment of the vessel owner, conditions warrant it. In the event of charters of the vessel, truces, lockouts, riots or stoppage of labour from whatever cause or for any other reason whatsoever, the owner of the vessel identified herein may, at any time, cancel, advance or postpone any scheduled cruise and may, but is not obliged to, substitute another vessel or itinerary and shall not be liable for any loss whatsoever to guests by reason of any such cancellation, advancement or postponement.

Acts of God, Strike or other conditions beyond control

Neither ADVENTURE RESORTS & CRUISES nor the owners of the vessels identified herein shall be liable beyond refunding the amounts received for the cruise package after deducting the utilised portion of the cruise program, for any delay or inability to perform any condition described herein or any part thereof caused by or arising out of strikes, lockout or labour difficulties or shortages whether or not the carrier is party thereto, or explosion, fire, collision, standing or foundering of the vessel or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and whosesoever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, Acts of God, or other circumstances beyond their control.

ADVENTURE RESORTS & CRUISES has no responsibility for any change in travel plans caused by airline delays or for any act, omission or event.

Travel Protection

Travel Protection is not included in the listed fares. It is the individual responsibility of each guest.

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66-67 UGF, Charmwood Plaza, Eros Garden,
Near Surajkund Faridabad - 121009
(Haryana) India
GMT + 530hrs
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